Refund Policy

If you cancel at least 24 hours in advance of your trip’s scheduled departure time. Cancellations made less than 24 hours prior to your trip’s first scheduled departure time will not be refunded but can be applied to future travel on ROX for 6 months. After 6 months, your future travel credit expires. No-shows and cancellations made within 2 hours of a scheduled departure are non-refundable and cannot be credited toward future travel on ROX. Trips booked less than 24 hours before your departure cannot be refunded to your credit card. Tickets booked within the week of Christmas and Thanksgiving are only refundable in the form of future travel credit when cancelled within 14 days of departure. Holiday week tickets cancelled less than 72 hours in advance of departure are non refundable in any form.