Frequently Asked Questions


ROX is implementing state of the art cleaning technologies and procedures for your protection against COVID-19. Our attendants and drivers will be wearing masks. Per Federal law, until September 13, 2021, guests will be required to wear masks while on the coach except when eating or drinking.
How many trips does ROX make each day?
Please refer to the booking calendar on the home page for our updated schedule. Boarding will take place approximately fifteen minutes prior to each scheduled departure, and boarding will close five minutes before departure; any guest not present at least five minutes prior to boarding will not be permitted to board, and will be deemed to have missed their scheduled trip.
Is parking available?
Yes, all of our hubs offer parking. Virginia Beach Town Center Parking is free. Please refer to the ​​​​locations page for more information.
Is ground transportation available at my destination?
Absolutely. Our hubs offer easy access to the Metro, Uber, Lyft, taxis, rental cars, and municipal busses. ROX Attendants can assist you but cannot place a reservation for you. Additional information can be found on the Premier Partners page linked here.
Am I expected to tip the driver and coach attendant?
Tips are not expected. Our drivers and coach attendants are well compensated and take great pride in providing premium service to our guests. If you feel that the service you have received has been exceptional you may tip the attendant or driver, at your discretion. Any tips or gratuities are between the guest and the attendant or driver.
What if I accidentally leave my luggage or carryon on the coach?
Call us at 844-484-3769 to let us know if you left anything on the coach or in the luggage bay. We will also attempt to contact you if we notice that something was left. ROX is not responsible for items left behind. Items can be claimed at our operations center in Virginia Beach during normal business hours.


How do I buy tickets?
Purchasing your tickets and reserving your seat is easy. Book online at ​​.​ There you can choose your travel dates, times and seat location. After one ride with ROX, you can quickly book future trips, securely store your credit card information, keep a record of past and present trips, and list your travel preferences or special needs.
Will I get a receipt for my ticket purchase?
Yes, you will receive an electronic ticket and receipt via email and text. You will also receive email and text reminders, and notifications in the event that a coach is running late. We hope you never have to receive a late notification!
Are there Military Discounts?
We are honored to welcome active duty military and their families, as guests on ROX at a special thank you rate. Military status can be indicated when creating an account and/or during the checkout process. Military IDs will be checked during the boarding process. The following US military IDs are accepted: Active Military Personnel, Active Military Foreign Affiliate, Military Active Service Personnel, Military Retired Personnel, Retired Reserves, Retired National Guard, 100% Disabled Veterans, and Metal of Honor Recipients, including Spouses and Dependents. Military contractors are not eligible for our military discount.
Are there any other fees?
ROX charges no other fees except for alcoholic beverages.
What if I forgot my registration password?
No problem. Simply click the ​“​Forgot my Password​”​ link on the Login page and we’ll send an email to your inbox so you can reset your password.
Can I charter a ROX coach?
Yes. ROX coaches, including the ROX Executive Coach may be booked for special charter trips. ROX also operates a 45-foot Prevost X3 Executive motor coach perfect for business, family, entertainment, and tailgating! Call us at 1-844-484-3769 to discuss rates and scheduling options.

What's Allowed

Are there any baggage restrictions?
Each guest is invited to board the coach with one small carry-on bag and place one (1) bag weighing no more than 50 pounds, in our luggage bays. Tags with your personal identification should be attached to bags in our luggage bays. Guests are responsible for any luggage brought on board and all baggage must be the property of the guest. For example, you cannot transport packages or luggage for someone else.
What about pets?
Guests may bring up to two small dogs less than 10 pounds on a restricted basis. The first dog is free of charge but an additional ticket must be purchased if you plan to bring two. The Small dogs must be in a pet carrier that can fit by your feet. The carrier must remain on the floor at all times and not intrude into another guest’s personal space. If your pet cannot remain quiet for the duration of the trip, you may not be permitted to bring your pet on future trips. Cats and other animals are not permitted on ROX.
May I bring my own food and drinks on board?
ROX Attendants will serve complimentary TASTE/Cuisine meals, snacks, and beverages on each trip. No outside food or drinks are permitted in the coach cabin. ROX guests can purchase alcoholic beverages on board the coach
Are bicycles allowed?
Unfortunately, ROX luggage bays are not able to accommodate both bicycles and guest luggage.
Can you travel with a surfboard?
Surfboard Policy: Surfboards – not surpassing 7'-2" in length – are permitted on the ROX on a limited, as-needed basis. Please call (844) 484-3769 with anticipated date of travel and expected number of surfboards needing transport to ensure there is available space. Surf's up!

On Board

What kind of on-board amenities can I expect?
Service aboard a ROX luxury coach is premium service and is intended to be superior to that of a first-class flight. Our wide, plush leather seats include leg rests, plenty of extra room and a charging station. In fact, while a typical guest coach includes more than 56 seats, ROX coaches are customized to include just 22, leaving each guest much more space to relax. Other amenities include Wi-Fi, free streaming movies, music, and shows. Complimentary meals, snacks and beverages are served by ROX attendants. Coaches also include a large on-board lavatory, and many other unexpected luxuries. If you are wondering about something specific, just ask us or your attendant!
Is there an attendant on board?
Yes! Each coach includes an attendant trained to make your journey safe and enjoyable. Attendants will serve complimentary meals, snacks, and beverages, and go the extra mile to make your trip more comfortable and enjoyable. Need something? Do not hesitate to ask. However, please do not disturb the driver after departure and prior to arrival; the driver is focused on your safety, and the attendants are there to assist you during the trip.
Are all the seats the same?
Yes, all the seats are the same. ROX coaches feature premium reclining leather seats which are all the same size and cost with comfortable leg rests. The front row of seats does not offer a leg rest. You are welcome to select your seats when booking. Check our ​​​​Seat Map​ for more details.
What should I wear?
ROX is a mode of transportation enjoyed by business and leisure travelers alike. Many of our guests will be wearing business, business casual, and leisure travel attire.


Do I need a government issued photo ID?
With your safety in mind, we follow basic procedures such as checking government-issued photo identification to make sure you are on the correct coach and insure you are seated in the seat you reserved. The process is fast and easy and you can keep your shoes on.
Can I change my travel plans without incurring a fee?
Of course, ROX lets you modify your trip without incurring any additional charges. Modifications can be made online under My Account > Order History.
Are tickets refundable?
Yes, your tickets are fully refundable if you cancel at least 24 hours in advance of your trip’s scheduled departure time. Cancellations made less than 24 hours prior to your trip’s first scheduled departure time will not be refunded but can be applied to future travel on ROX for 6 months. After 6 months, your future travel credit expires. No-shows and cancellations made within 2 hours of a scheduled departure are non-refundable and cannot be credited toward future travel on ROX. Trips booked less than 24 hours before your departure cannot be refunded to your credit card. Tickets booked within the week of Christmas and Thanksgiving are only refundable in the form of future travel credit when cancelled within 14 days of departure. Holiday week tickets cancelled less than 72 hours in advance of departure are non-refundable in any form.
Can I book seats for children?

ROX invites children over the age of 5 to travel on the coach in their own ticketed seat with an accompanying adult. Lap seating for children is strictly prohibited.

  • Children 5 and Under — not permitted as guests

  • Children between 6-9 years — welcome as guests on ROX with an accompanying adult aged 18 and up

  • Children 10-14 years — welcome to travel unaccompanied after submission of the Unaccompanied Minor Form. Complete form and send it to 24hrs before travel.

  • Children 15 and Over — welcome to travel independently

ADA Accessibility

Are service animals allowed?
Yes, ROX strictly adheres to the ​Americans with Disabilities Act​. For your convenience, we have included a list of ADA ​Frequently Asked Questions​. The ADA does not cover emotional support dogs. Specifically, service dogs that are “trained to take a specific action when needed to assist the person with a disability” can board the coach without being in an animal carrier. A service dog must always be harnessed and under control. We suggest space in the first row for guests with service animals as those seats have more room in which to accommodate your service dog.
Can ROX accommodate guests in wheeled mobility devices?
ROX welcomes guests in wheeled mobility devices. If you reserve the seat indicated for guests with wheeled mobility devices, we will contact you at least 48 hours in advance of your online reservation for more information. Please feel free to call us at any time for more information at 844-484-3769.

If you have other questions or concerns please review our Terms & Conditions